Data Privacy Policy 

ISO Specialist South Africa (Pty) Ltd 
Reg. No. 2026/252072/07 

Our Commitment to Your Privacy 

At ISO Specialist South Africa, we value transparency, quality and long-term partnerships. We take the protection of your personal information seriously and handle it with care, confidentiality and security, in line with the Protection of Personal Information Act, 2013 (POPIA) and, where relevant, the Promotion of Access to Information Act, 2000 (PAIA). 

Definitions 

• Personal Information: any information that identifies or can identify a person or organisation. 

• Processing: any activity involving personal information, such as collecting, storing, using, sharing, updating or deleting it, whether done manually or electronically. 

• Data Subject: the person to whom the personal information relates. 

• Responsible Party: the entity that decides why and how personal information is processed. 

• Operator: a person or organisation that processes personal information on behalf of the Responsible Party. 

• Information Officer: the person responsible for POPIA compliance and information-related requests. 

Who We Are 

ISO Specialist South Africa is the Responsible Party for your personal information. We have implemented appropriate security measures to protect your data against loss, unauthorised access or theft, and we ensure secure deletion once data is no longer required. 

Scope 

This policy applies to ISO Specialist South Africa and all associated websites, including isospecialist.co.za. 

How We Collect Your Personal Information 

We may collect your personal information when you: 

• Contact our sales or support team via email or phone. 

• Request or download information online. 

• Fill out a contact form or engage with us on social media. 

This helps us provide relevant information and tailor our services to your interests. 

How We Use Your Personal Information 

We process your personal information to: 

• Handle and manage your enquiries. 

• Deliver our client services and support. 

• Share relevant industry updates and company news. 

• Improve our services and your customer experience. 

• Meet our financial, legal and regulatory obligations. 

• Conduct market research and monitor website performance. 

• Maintain security and quality control. 

Use of Cookies 

We use cookies on our website to improve your browsing experience and help the site function effectively. 

Disclosure of Personal Information 

We do not sell or otherwise disclose your personal information to third parties.  

Data Retention and Disposal 

We keep your data only for as long as needed, or as required by law. Where financial or regulatory requirements apply, data may be retained for a minimum of seven years before being securely deleted or anonymised. 

Accountability 

Our Information Officer is responsible for POPIA compliance and for handling data subject requests. 

Access to Information (PAIA) 

Members of the public may request access to their records in line with PAIA. Details of the request process and available records are set out in our PAIA Manual. 

Security Safeguards 

We use comprehensive, appropriate security measures to protect your personal information. 

Your Rights 

You have the right to: 

• Be informed when your personal information is collected. 

• Access, correct, or delete your personal information. 

• Object to the use of your data for direct marketing. 

• Lodge a complaint with us or with the Information Regulator. 

Opting Out of Communications 

If you have made an enquiry or engaged our services, we may contact you by post, email or phone with relevant updates. You may opt out at any time by: 

• Clicking the unsubscribe link in our emails, or 

• Emailing us at hello@isospecialist.co.za. 

Policy Review 

We review and update this policy as needed. Please check back periodically to stay informed of any changes. 

Contact Us 

For questions about this policy or how we handle your personal information, contact us at: 

ISO Specialist South Africa 
📍39 Bell Crescent, Westlake Business Park 
Westlake, Cape Town, 7945, South Africa 

Information Officer: hello@isospecialist.co.za