ISO 9001: What is it and what does it really mean?
You probably recognise some of these questions: what does it mean if I have implemented ISO 9001:2015? Why do I need ISO certification? What are the concrete improvements you can expect from an ISO implementation? There is still much uncertainty about the ISO standard and what its added value really is. Based on the findings […]
ISO 9001 and quality management
In the world of ISO standards, many of the standards focus on quality management. The most important and most widely used standard in the world is ISO 9001. Since 1987, ISO 9001 has been the standard for quality management most frequently certified by organisations. The result? ISO 9001 is the most certified ISO standard worldwide. […]
The PDCA cycle (Plan-Do-Check-Act) in relation to the ISO 9001 standard requirements
The Plan-Do-Check-Act circle, or PDCA cycle, is a method for steering continuous improvement in an organisation. Therefore it is not surprising that this PDCA cycle is used in many ISO standards. The cyclical nature of the model ensures quality improvement is constantly brought to attention. This ensures that the products and services you offer are […]
Set up and maintain complaints procedure according to ISO 9001
A complaint! Very unfortunate if you receive one. But do you realize that you should actually be very pleased about that? A complaint gives you the perfect opportunity to implement improvements through a complaints procedure. And one of the ISO 9001 requirements is continuous improvement. You see? A complaint is actually a gift, as it […]
Online consultancy: an affordable ISO 9001 certification process
In the early 20th century, the fastest way to get from London to New York was by ship. This would take about three days. If you had said that in the future this trip would take a maximum of 8 hours in some kind of iron bird with turbine engines (also called: aeroplane), you would […]